Newberry restaurant’s mandatory 16% service charge divides customers

Brick & Copper, a Newberry restaurant, has generated a mixed community response over a 16% service charge that owner James Parris says is listed on the menu and distributed to both servers and kitchen staff. Some customers, including at least one who spoke publicly, say the fee was not made sufficiently clear before they sat down to eat. Parris argues the practice mirrors longstanding industry norms, comparing it to automatic gratuities restaurants have long added for large parties.

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Sources: WCJB TV20